Privacy Policy
Last updated: 19 August 2026
Florist Supply Store ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, why, and how we handle it, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Florist Supply Store — contact: hello@floristsupplystore.com. We are the data controller for the personal data described in this policy, and we are based in Manchester, United Kingdom.
What data we collect
- Contact details you provide when ordering, such as name, delivery address, email address, and phone number.
- Order and payment information, processed securely by our checkout provider (Shopify). We do not store your full card details.
- Technical data such as IP address, browser type, and pages visited, collected via cookies and similar technologies where you have consented.
How we use your data
- To process and deliver your order.
- To respond to enquiries and provide customer support.
- To meet our legal and accounting obligations, including issuing invoices.
- Where you have consented, to measure the performance of our advertising, including via a Meta (Facebook/Instagram) pixel.
Legal basis for processing
We process your data on the basis of: performance of a contract (fulfilling your order), legal obligation (accounting and tax records), and consent (optional marketing/analytics cookies).
Sharing your data
We share order and payment data with our checkout and payments provider (Shopify) solely to process your order. We do not sell your personal data.
Cookies
We use essential cookies required for the site and checkout to function, and optional cookies (such as a Meta advertising pixel) which are only set once you accept them via our cookie banner. You can decline optional cookies at any time; this does not affect your ability to place an order.
How long we keep your data
We retain order and invoice records for as long as required by UK tax law (currently 6 years), and other personal data only for as long as necessary for the purposes described above.
Your rights
Under UK GDPR you have the right to access, correct, delete, or restrict the use of your personal data, and to data portability and to object to processing. To exercise any of these rights, contact us at hello@floristsupplystore.com. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.
Contact us
Questions about this policy can be sent to hello@floristsupplystore.com and we'll respond as soon as we can.